Warranty:
Mattresses
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- If it sinks 3/4 inch+ (body impressions), we’ll replace free within 10 years
Aurora Adjustable Bed Base
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- 2 year non-prorated warranty ($199 value)
- 10 year standard warranty
- Years 1-2: Full parts, labor, and shipping
- Years 3-4: 75% parts (no labor, no shipping)
- Years 5-6: 50% parts (no labor, no shipping)
- Years 7-10: 25% parts (no labor, no shipping)
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Returns:
- We offer our customers a stress-free 120-night comfort guarantee. If for some reason you are not fully satisfied with your mattress, we offer a one-time mattress exchange. Simply pick out another mattress and the cost of your original mattress will be applied to your new one. It’s that simple!
- The 120-night comfort guarantee is only offered one time per mattress purchased. Warranty exchanges are not eligible for an additional guarantee unless original item is deemed defective. Some exclusions apply; sale items and mattresses sold as a bundle are not eligible.
- Our adjustable beds are backed by our industry-leading warranty. Should you need to return your adjustable base, you will be responsible for costs of return shipping and a 20% re-stocking fee. Adjustable bases must be returned within 30 days of arrival. We will issue a refund minus return shipping. Please do not immediately discard the boxes your adjustable base ships in just in case there’s an issue. You can submit a request using our Help Request Form below.
- For mattresses purchased within a bundle, we will credit you the amount that was paid for the mattress towards the purchase of another mattress of the same size.
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